Developer guide · Jira Service Management
Data Center App Performance Toolkit user guide
Setting up a test environment, running app performance tests, and reviewing the results.
Technical writing portfolio
Hi, I’m Brian.
I’m a Senior Technical Writer with experience at Atlassian and Rapid7. I’ve worked on developer guides, product documentation, and help for administrators.
Get in touchSelected work
Links open the published documentation on Atlassian’s sites.
Product guide · Jira Service Management
AI for service management
An introduction to AI features for self-service support, request triage, and knowledge maintenance.
Release notes · Jira Software
Jira Software 10.0.x release notes
Features, platform changes, and compatibility requirements for a major release.
Administrator help · Jira Cloud
Add, edit, and delete a work type
Instructions for managing issue types, now called work types in the live documentation.
Administrator help · Confluence Cloud
Post Confluence-wide announcements in a banner
Creating and managing announcement banners, including audience and scheduling options.
Getting started · Jira Core 7.3
Creating and working with issues
An earlier sample of introductory Jira documentation.
Archive link; this older Atlassian page may be unavailable.
These pages may have been updated since my contribution.
A little about me
At Atlassian, I worked on product and developer documentation for the partner integration ecosystem. At Rapid7, my work included the InsightConnect plugin SDK, platform APIs, and Metasploit contribution standards.
I work with engineers to understand the details, then write and review documentation in Git and Markdown. I’m based in Reno, Nevada, and work remotely.
Read my resume